E-bikes – easily explained

You don’t need to have special technical skills or knowledge. But we are happy to provide you with simple and understandable answers to questions often asked about e-bikes:

What is the energy booster?

Your pedal power is assisted by the power from a small but powerful electric motor. Our pedelecs and e-bikes are not driven alone by motor power: It is a clever and perfectly metered combination of muscle power and electrical assistance – and you are always active!

How fast do you ride with this energy booster?

As fast as you want. Once you reach 25 km/h, the electrical power is switched off gradually. It is only possible to go faster then thanks to your own pedal power or because you are riding downhill.

How is the energy booster switched on?

A push of a button, and the e-bike is ready to go. The energy booster is activated immediately, even if you are pedalling.

How is the energy booster controlled?

It is fully automatically adjusted to the power that you apply to the pedals (pedal assist).

What is eco-mode?

The electrical booster can be incrementally adjusted on many e-bikes. There are models with two, three and four increments. The eco mode uses the energy booster sparingly and thus saves energy. This is why the range is greater for one charging cycle. If there is an additional power mode (every e-bike has a standard mode), this means: Riding with more energy from the booster, so with more powerful assistance! However, this does reduce the range of a battery charge. You can easily change the mode when riding by pushing a button on the handlebars.

Is it possible to ride without using the energy booster?

An e-bike can be ridden like a conventional bicycle without motorised assistance. You can fully deactivate the motorised assistance. As a result, it is not a tragedy should you use up the energy in the battery before reaching your destination.

What is the push-off assist?

E-bikes with a push-off assist can cover a short distance with motor power alone (up to a speed of 6 km/h or 20 km/h)! This makes riding off easier – a welcome additional convenience particularly in urban traffic!

How high are the electricity costs?

A VICTORIA e-bike consume approximately 0.5 kilowatt hours of electrical energy for 50 km. This equates to an estimated EUR 0.10 in electricity costs. In other words: If you are out cycling on your e-bike for around five hours and have forgotten to switch off a conventional 100-watt light bulb at home, then this light bulb will consume as much power as you will on your bike ride.

What range does a single battery charge have?

The range of a battery charge depends on many factors. Apart from the selected mode, other factors include the age and condition of the battery, the rider’s weight, the route profiles, wind and temperature, the road conditions, the tyre pressure, and even the stop-go frequency. The ranges specified in this catalogue are average values and provide you with a realistic expectation.

How long does it take to charge the batteries?

State-of-the-art lithium-ion batteries require between 2.5 and 8 hours depending on the residual charge, type of battery and charger. You can recharge the battery at any time. Incidentally: The battery’s energy capacity reduces inevitably during the course of a battery life of 800 or more charging cycles. As a result, the power available will gradually reduce.

How do you best store the battery over winter?

Do you not use your e-bike for more than two months, e.g. in winter? Then you should store your battery in a frost-proof room (ideally at 15–20°C) and the battery should be charged to approximately 40 to 60%. The battery gradually loses charge while not in use. But you should charge the battery every two to three months. This prevents deep discharging. This complete discharge (it occurs solely through not being in use) impairs the battery’s storage capacity and could even render the battery unusable.

How long do the batteries last?

We use state-of-the-art, lightweight lithium-ion batteries. These batteries can be fully charged approximately 500 times with careful handling – this is a distance of 40,000 km when used for an average range!

Does an e-bike have to be serviced?

Take your e-bike to your e-bike dealer to be serviced at least once a year. This contributes towards maintaining the value of your e-bike, ensures your safety in traffic and allows you to enjoy the full benefits of the power on every ride.

Why is my bike heavier than specified in the catalogue or on the website?

It is not always easy to specify the exact weight of every bike, every frame size and every equipment item to the gram. This is why we weigh our sample bikes and specify the weight for the smallest frame size and one frame design. However, deviations may always arise and are due to a greater or lesser extent to frame material, differing lengths of welds, brake lines, shifter cables, outer casings etc. To be on the safe side, visit your ePunkt store and have your dream bike weighed in order to make an objective decision.

How long is the warranty or guarantee?

Guarantee terms and conditions
A VICTORIA pedelec is a high quality product. We therefore offer you a better-than-average guarantee with the following guarantee periods for manufacturing and material defects from the date of purchase:

  • Aluminium frame and unsprung aluminium forks: 5-year guarantee on frame and fork breakage
  • The statutory warranty applies to all other components

During the guarantee period, the defective parts will be replaced or repaired free of charge. Only approved dealers can conduct guarantee work.
The guarantee is only valid for the original owner and is not transferable to any subsequent owner.
Proof of purchase (invoice / sales document with date identifying the bicycle) is mandatory.
The guarantee does not apply when used for racing or competition.
This guarantee covers complete bikes assembled and adjusted by one of our approved sales outlets.
This guarantee is void, if the bicycle is not used for its intended purpose, is poorly maintained, incorrectly repaired, rebuilt or
modified, or damaged as a result of an accident or excessive or incorrect use.
The guarantee does not extend to damage arising from normal wear and tear (e.g. tyres, hoses, chains, brake linings etc.) through normal use.
It is the responsibility of the bicycle owner to regularly maintain and look after the bike.
Warranty
According to warranty legislation, you are entitled to a two-year warranty. Please observe the inspection and maintenance schedule specified in the operating instructions. In order to make a warranty claim, you must present the original invoice and provide proof of regular maintenance.
The warranty is voided in the following cases:

  • The eBike is used in a different way than for recreation and transportation.
  • The eBike was rebuilt or changed.
  • Non-original spare parts were used for any repairs.
  • The eBike was used by untrained people.
  • The eBike was not used as intended.

What is the difference between warranty and guarantee?

The warranty is a statutory liability for the seller for defects arising within a period of two years. In contrast, the guarantee is a voluntary and personalised service offered by the manufacturer or seller

However, do read the operating instructions for your e-bike thoroughly (download here), so that you will charge your special battery correctly and maximise your usage of your e-bike.